We all know about those luminous moments of clarity and balance, in our own lives and in those
of our clients, which come briefly now and again. However we get there, we suddenly encounter
a feeling of inner plenitude and open heartedness to the world that wasn’t there the moment
before. The incessant nasty chatter inside our heads ceases, we have a sense of calm
spaciousness, as if our minds and hearts and souls had expanded and brightened. Sometimes,
these evanescent experiences come in a bright glow of peaceful certainty that everything in the
universe is truly okay, and that includes us – you and me individually – in all our poor struggling,
imperfect humanity. At other times, we may experience a wave of joyful connection with others
that washes away irritation, distrust, and boredom. We feel that, for once, we truly are
ourselves, our real selves, free of the inner cacophony that usually assaults us.

For much of my life, the closest I’d come to actually experiencing this kind of blissful oneness
was on the basketball court. Over the years I’d become addicted to basketball because of the
fleeting moments when I entered into a state in which my inner critics disappeared and my body
seemed to know just what to do. I had total confidence in my abilities and experienced a sense
of joy and awe at being spontaneously in the moment.

When I became a family therapist, I longed to experience something similar in sessions with my
clients. Instead my work seemed hard, frustrating, and draining. I believed that it was up to me
to restructure families – to use the force of my personality to pry apart enmeshed relationships
and open up blocked communication patterns. I thought I needed to change clients by pure
force of intellect and will. I had to come up with reframes for their symptoms, solutions to their
problems, and new perspectives on their dilemmas. And then I had to find a way to motivate
them to do the homework I gave them, and to not feel totally frustrated when they didn’t. All
this responsibility for creating change, and doing it quickly, not only precluded any peak
experiences in my work, it was burning me out.

Then in the early 1980’s, I began noticing that several clients with eating disorders described
extensive internal conversations with what they called different parts of themselves when I
asked about what happened inside them to make them binge and purge. I was intrigued. I had
one client, Diane, ask the pessimistic voice she was describing why it always told her she was
hopeless. The voice responded that it said she was hopeless so that she wouldn’t take any risks
and get hurt; it was trying to protect her. This seemed like a promising interaction. If this
pessimist really had benign intent, then Diane might be able to negotiate a different role for it.
But Diane wasn’t interested in negotiating. She was angry at this voice and kept telling it to just
leave her alone. I asked her why she was so rude to the pessimist and she went on a long
diatribe, describing how that voice had made every step she took in life a major hurdle.

It then occurred to me that I wasn’t talking to Diane, but to another part of her that constantly
fought with the pessimist. In an earlier conversation, Diane had told me about an ongoing war
inside her between one voice that pushed her to achieve and the pessimist who told her it was
hopeless. Could it be that the pushing part had jumped in while she was talking to the
pessimist?

I asked Diane to focus on the voice that was so angry at the pessimist and ask it to stop
interfering in her negotiations with the pessimist. To my amazement, it agreed to “step back,”
and Diane immediately shifted out of the anger she’d felt so strongly seconds before. When I
asked Diane how she felt toward the pessimist now, it seemed like a different person answered.
In a calm, caring voice, she said she was grateful to it for trying to protect her, and felt sorry that
it had to work so hard. Her face and posture had also changed, reflecting the soft compassion in
her voice. From that point on, negotiations with the inner pessimist were easy.

I tried this “step back” procedure with several other clients. Sometimes we had to ask two or
three voices to not interfere before the client shifted into a state similar to Diane’s, but we got
there nonetheless. When they were in that calm, compassionate state, I’d ask these clients what
voice or part was present. They each gave a variation of the following reply: “that’s not a part
like those other voices are. That’s more of who I really am. That’s my Self.

I’ve devoted the ensuing two decades refining methods for helping clients to release this state
and to get in this state myself, for I’ve found that the most important variable in how quickly
clients can access their Selves is the degree to which I’m Self-led. When I can be deeply present
to my clients from the core of my being, free from anxiety about how I’m doing, or who’s in
control of the therapy, or whether the client is following the correct therapeutic agenda, clients
respond as if the resonance of my Self were a tuning fork that awakens their own. It’s this deep,
true, and faithful presence of the therapist – without portfolio or baggage – that every client
yearns to connect with.

The Self in the Consulting Room

I’m meeting for the first time with an anorexic client, Margie, in a residential treatment center
where I’m a consultant. She’s fought with her anorexia for 19 years, and has found that
whenever she starts feeling better about herself, she stops eating. Before the session, I focus on
my internal world – to center myself. I hear a familiar voice of fear saying that she’s obviously
very fragile and I shouldn’t do anything to upset her. I tell that part of me that I’ll be sensitive to
her condition, and ask that it trust me and let my heart open again. I focus on my heart and
sense the protective crust that had enveloped it as I approached the time of the session melt
away. I can feel more sensation now in my chest and abdomen, with a vibrating energy running
through my limbs. I feel calm and confident as Margie enters the office and sits down.

She looks like a cadaver and has a feeding tube in her nose. Her movements are controlled and
rigid. She eyes me warily. At once, I feel great compassion for her and respect for the parts of
her that don’t trust me. And may not want to work with me. I’m not invested in a certain
outcome for this session. I’d like to help her, but I’ll be fine if she chooses not to let me in. I’m
curious about what her anorexia has been up to all these years, yet I am certain that it has good
reasons for doing this to her. I feel the energy in my body extending nonverbally through my
heart toward her, and trust that at some level she can sense it. I’m confident that, if I can
remain in this state, whatever is supposed to happen will – I don’t have to make anything
happen.

I introduce myself and tell her that I’m good at helping people with the parts of them that make
them not eat. I ask Margie where she finds that voice of anorexia in her body and how she feels
toward it. She closes her eyes and says it’s in her stomach, and she’s angry at it. She says that it
tells her that it’s going to kill her and that there’s nothing she can do about it. I feel a jolt of fear
clenching my gut and hear a familiar inner voice saying, “it’s determined to kill her and is
succeeding. What if you say something that makes it even more determined!” Again, I quickly
reassure the fear with words like, “Trust me. Remember that if I stay present something good
always happens.” My abdomen immediately relaxes and the soft, flowing energy returns to my
body.

In a calm, confident voice I tell Margie, “It makes sense that you’re angry with the eating
disorder part, because its avowed purpose is to screw up your life or even kill you. But right
now, we just want to get to know it a little better, and it’s hard to do that when you’re so angry
with it. We’re not going to give it more power by doing that – just get to know more about why
it wants to kill you. So see if the part of you that’s so angry with it is willing to trust you and me
for a few minutes. See if it’s willing to relax to maybe watch as we try to get to know the eating
disorder part.” She says okay and when I ask how she feels toward the eating disorder now, she
says she’s tired of battling with it. I have her ask that part to relax and step back too, and then
another part that was very confused by the disorder. Remarkably for someone in her condition,
each time she asks a part to step back, it does. Finally, in response to my question of “how do
you feel toward the eating disorder now?” she says in a compassionate voice, “Like, I want to
help it”.

The moment in a session when a client suddenly has access to some degree of Self always gives
me goose bumps. Up until then I’d had to repeatedly reassure my fear and my own inner
pessimist, who, as each new part of Margie’s took over, were sure I could never get access to
the Self of someone who was so emaciated and symptomatic. At the point that her own
compassionate Self emerged, all my parts could relax and step back because they knew from
experience that the rest of the session would go smoothly.

How did I go from often dreading doing therapy, hoping clients would cancel, and feeling
chronically depleted, to enjoying therapy as a spiritual practice filled with experiences of
connection and awe-inspiring beauty? How did I come to be as refreshed after an intense
therapy session as if I’d been meditating for and hour? How did doing therapy come to replace
playing basketball as my greatest source of that flow feeling?

The short answer is that over the years, I’ve come to trust the healing power of what I’ll call the
Self in clients and in myself. When there’s a critical mass of Self in a therapy office, healing just
happens. When I’m able to embody a lot of Self, as was the case with Margie, clients can sense
in my voice, eyes, movements, and overall presence that I care a great deal about them, know
what I’m doing, won’t be judging them, and love working with them. Consequently, their inner
protectors relax, which releases more of their Self. They then begin to relate to themselves with
far more curiosity, confidence, and compassion.

As clients embody more Self, their inner dialogues change spontaneously. They stop berating
themselves and instead, get to know, rather than try to eliminate, the extreme inner voices or
emotions that have plagued them. At those times they tell me, they feel “lighter,” their minds
feel somehow more “open” and “free.” Even clients who’ve shown little insight into their
problems are suddenly able to trace the trajectory of their own feelings and emotional histories
with startling clarity and understanding.

What’s particularly impressed me in those moments isn’t only that my clients, once they’ve
discovered the Self at the core of their being, show characteristics of insight, self-understanding
and acceptance, stability and personal growth, but that even disturbed clients, who’d seem to
be unlikely candidates for such shifts so often are able to experience the same qualities. The
accepted wisdom in the field during my training was that clients with truly terrible childhoods –
relentless abuse and neglect – resulting in flagrant symptoms needed a therapist to construct
functioning egos for them, virtually from scratch; they simply didn’t have the psychological
wherewithal to do the job themselves. But even those clients, once they experienced a sense of
their own core, began to take over and acquire what looked like real ego strength on their own,
without my having to shovel it into them. And yet, almost no Western psychological theories
could explain where this newfound and quite amazing ability to contain and understand their
inner turmoil had come from.

The more this happened, the more I felt confronted by what were in essence spiritual questions
that simply couldn’t be addressed in the terms of problem solving, symptom-focused, resultsorientated,
clinical technique. I began my own novice’s exploration into the literature of
spirituality and religion and discovered a mother lode of esoteric writings by sages, holy seekers,
wise men and women, who emphasized meditative and contemplative techniques as a means of
coming to know their Self. (“Esoteric” here means not exotic or far out, but derives from the
Greek esotero, which means “further in.”) Though they used different words, all the esoteric
traditions within the major religions – Buddhism, Hinduism, Christianity, Judaism, Islam –
emphasized their same core belief: we are sparks of the eternal flame, manifestations of the
absolute ground of being. It turns out that the divine within – what the Christians call the soul or
Christ Consciousness, Buddhists call Buddha Nature, the Hindus Atman, the Taoists Tao, the
Sufis the Beloved, the Quakers the Inner Light – often doesn’t take years of meditative practice
to access because it exists in all of us, just below the surface of our extreme parts. Once they
agree to separate from us, we suddenly have access to who we really are.

I have also found, however, that the most important variable in how quickly clients can access
their Self is the degree to which I am fully present and Self-led. It’s this presence that constitutes
the healing element in psychotherapy regardless of the method or philosophy of the
practitioner.

Obstacles to Self-Leadership

Yet being Self-led with clients isn’t easy. There are so many ideas we’re taught about clients and
about doing therapy that fuel our fears and keep us distant. The DSM-IV keeps our focus on our
client’s scariest and most pathological aspects. Our training encourages us to constantly monitor
ourselves to avoid doing anything unprofessional, such as letting clients know how we feel
about them or what our life is like. We stay on guard to ensure that clients don’t violate our
clinical boundaries or peek behind our professional masks.

In addition to the way we learn to view and relate to clients, we also bring lots of personal
baggage into our offices that’s easily triggered by their stories or behavior and is another source
of disconnection. We have to deal with these in order to work from Self. For example, in the
early years of my work with sexual-abuse survivors, I’d encourage them to embrace the
terrified, young parts of them that were stuck in the time during the abuse. As my clients
emotionally described the horrific scenes they were witnessing, I’d listen for a while, but then
find myself distracted by daydreams or thoughts about what I needed to do that evening. Since
they were so absorbed in their inner worlds, I assumed that it didn’t matter much if I checked in
and out during that work, despite the occasional complaint from one of them that I didn’t seem
to be totally present.

Only when a compelling personal crisis drove me into therapy and I spent a year and a half in my
therapist’s office, crying much of the time, did I finally get to know the sad, humiliated, and
terrified young parts of me that I’d spent my life trying to keep buried. As I helped those
vulnerable boys, the voices that protected them also quieted down. The arrogant intellectual,
the angry rebel, the driven careerist, even the contemptuous and harping self critics telling me
how inadequate I was, all of them found new roles.

After that, I found that I can stay with my clients even when they’re in intense pain, because I’m
no longer afraid of my own. If I notice myself beginning to drift off, I can remind the distracter
that I no longer need it to help me that way, and I’ll immediately snap back. These days, my
clients take more risks, entering the inner caves and abysses they used to circle around, because
they sense that I’ll be with them through the whole journey. And staying with them provides
continued opportunities to visit and embrace again the vulnerability they stir in me, affording
me a full appreciation of their courage, along with their terror and shame. Increasingly, I find
tears of compassion and then joy flooding my eyes in the middle of sessions, and I’m less afraid
to let clients see those tears and know how much I care.

Of course, none of this is as simple as I’m making it sound. It’s an open secret, known to any
halfway honest therapist, that our clients stir up in us as many unruly feelings, thoughts,
prejudices, negative associations, and untoward impulses as we stir up in them. Not only are we
as susceptible to the crosscurrents of contagious emotions typical of almost any human
interaction as anybody else of our species, but we have certain vulnerabilities unique to our
field. For one thing, we’re supposed to be perfect – in session at least – mature, selfless,
perceptive, calm, lucid, kind, hopeful, and wise no matter how nasty, hostile, self-centered,
unreasonable, childish, despairing, and uncooperative our clients are.

I’m sitting with a client, who’s complaining (as she frequently does) in a high-pitched, whiny
voice about how hard her life is. I feel a sharp stab of annoyance. She’s very rich, has numerous
servants, and spends much of her time shopping and attending to her elaborate social life.
Today, she’s unhappy with the antique vase in her living room that she just spent $20,000 on. I,
on the other hand, am a poor, hard-working therapist, who has to put in killer weeks to make
sure my kids have their college tuition. Somewhere inside I know that she was neglected and
ignored as a child, and that part of her is still that lonely little girl crying for someone to pay
attention. But right now, I have the urge to scream at her to shut up and quit whining. How do I
reclaim my inner balance when this mean, little voice of righteous indignation so powerfully
insinuates itself into my consciousness?

On another day, I’m seeing a couple – both highly successful, perfectionist, ambitious. The man,
particularly, comes across as very sure of himself, overbearing, argumentative. He’s that way in
his family, which is one reason the couple isn’t getting along. I sense a part of him that can’t
stand being “one down” with anyone, me included, so the tone of the conversation tends to
become rivalrous. I feel myself taking the bait, beginning to get caught in a slightly competitive
footing with him as I counter his arguments with my own. What can I do right now to keep this
from turning into a power struggle that will make us both losers?

A beautiful, young woman comes in for her first session. I find myself looking at her more than I
would other clients, and a romantic, sexualized fantasy pops into my skull. Because I see a
population that includes many survivors of sexual abuse, I’ve become sensitized to the damage
to her trust in me this kind of energy can do. I know from experience that berating myself for
these fugitive incursions doesn’t much help – I end up expending more energy trying not to feel
what I feel than paying attention to the client. So how do I stop objectifying her enough to
reconnect?

With all the intense provocations to which we’re subjected day in and day out, we need to find a
way to keep ourselves firmly grounded and openhearted. Without being tossed about by our
own reactive emotions. We have to be able to tap into something at the very core of our being
that provides a deep keel for our sailboat in the storm, so we can ride the roiling waves without
being submerged by them. We can’t become centered in what I call the Self – the deep ground
of our being – by trying to flatten, suppress, deny, or destroy the feelings we don’t like in
ourselves or others.

To experience the Self, there’s no shortcut around our inner barbarians – those unwelcome
parts of ourselves, such as hatred, rage, suicidal despair, fear, addictive need (for drugs, food,
sex), racism and other prejudice, greed, as well as the somewhat less heinous feelings of ennui,
guilt, depression, anxiety, self-righteousness, and self-loathing. The lesson I’ve repeatedly
learned over the years of practice is that we must learn to listen to and ultimately embrace
these unwelcome parts. If we can do that, rather than trying to exile them, they transform. And,
though it seems counterintuitive, there’s great relief for therapists in the process of helping
clients befriend rather than berate their inner tormentors. I’ve discovered, after painful trial and
much error at my clients’ expense, that treating their symptoms and difficulties like varieties of
emotional garbage to be eliminated from their systems simply doesn’t work well. Often, the
more I’ve joined clients in trying to get rid of their destructive rage and suicidal impulses, the
more powerful and resistant these feelings have grown – though they’ve sometimes gone
underground to surface at another time, in another way.

In contrast, these same destructive or shameful parts responded far more positively and
became less troublesome, when I began treating them as if they had a life of their own, as if
they were in effect, real personalities in themselves, with a point of view and a reason for acting
as they did. Only when I could approach them in a spirit of humility and a friendly desire to
understand them could I begin to understand why they were causing my clients so much
trouble. I discovered that if I can help people approach their own worst, most hated feelings and
desires with open minds and hearts, these retrograde emotions will be found not only to make
sense and have a legitimate purpose in the person’s psychological economy, but also, quite
spontaneously, to become more benign.

I’ve seen this happen over and over again. As I help clients begin inner dialogues with the parts
of themselves holding horrible, antisocial feelings and get to know why these internal selves
express such fury or self-defeating violence, these parts calm down, grow softer, and even show
that they also contain something of value. I’ve found, during this work, that there are no purely
“bad” aspects of any person. Even the worst impulses and feelings – the urge to drink, the
compulsion to cut oneself, the paranoid suspicions, the murderous fantasies – spring from parts
of a person that themselves have a story to tell and the capacity to become something positive
and helpful to the client’s life. The point of therapy isn’t to get rid of anything, but to help it
transform.

As I discovered the nature of the extreme parts of my clients and increasingly was able to trust
their healing Self, I became liberated. I no longer had to come up with the answers for people or
wrestle with their impulses. It was like I’d been the engine of a powerboat straining to push
therapy through dark storms and over big waves and then, suddenly, I could climb inside, put up
a sail, and let a wise and gentle wind carry my clients and me to destinations I couldn’t have
predicted. At first, it was hard to give up the sense of control over what would happen and what
goals would be achieved in sessions. But now I love the adventure of it all. It’s easy to go with
the flow when you really trust the flow.

Once that boulder of responsibility was lifted off my shoulders, I found that I could breathe
again. Being able to drop my guard, as well as my inner diagnoses, strategies, pushers, and
motivators, I could enjoy being the person I am. Ironically, clients enjoy me more, and resist me
less when I’m in this way, too – sensing my authenticity and lack of agenda. Clients come to love
the Self-to-Self connection they feel when I’m really present.

But it’s hard to maintain that kind of presence. In addition to the parts that your clients trigger,
your outside life has a way of doing that, too. The painstaking work of developmental researcher
John Gottman has shown that it’s the capacity to repair the inevitable ruptures with those we
love that constitutes successful intimacy and relationship. The same is true in our relationship
with our clients. Therapy is virtually never a lovely, unbroken pas de deux between therapist and
client. More often it’s a series of minor fender benders and close calls, punctuated by the
occasional bad wreck. Clinical work progresses via ruptures – misunderstandings, confusion,
subtle conflicts, power plays, and disappointments within and between client and therapist –
which are then repaired. And it’s through this process of rupture and repair that therapeutic
advances are made.

But therapists sometimes forget that it isn’t only the client who misunderstands and reacts.
Those of us who use this therapeutic approach have an axiom: whenever there’s a problem in
the therapy a part is interfering, but you don’t know whose it is. Sometimes it’s a wayward
angry, scared, or deluded aspect of the client that’s been triggered. But it’s equally likely that a
protector of the therapist has taken over without his or her awareness, and that the client is
reacting to the breach in their connection.

The Healing Self in Action

How can we, with all the intense provocations to which we’re subjected day in and day out,
keep ourselves firmly grounded and openhearted? To do this, we have to be able to tap into
something at the core of our being.

I meet Marina, a sexual-abuse survivor, at the door for her regular session, and I know instantly
that she’s really furious with me. “You were completely spaced out with me during the last
session – not present at all,”she hurls at me, before going into a tirade about how cruel I was to
lure her into a vulnerable emotional state and then abandon her. “You’re one heartless
bastard!” she spits out in summation.

Being faced with an enraged woman, particularly one who’s angry with me has always aroused a
cacophony of alarm bells in my head and sent electric shocks through my body. At the moment,
I nod sagely, trying to look calm and stalling for time, until I can breathe again and marshal a
response. One inner voice instantly bursts forth with, “Well, abuse survivors always blame their
therapists sooner or later. This is all just projection – you’ve finally become her perpetrator!”
Another irate member of my internal family chimes in, “What an ingrate she is! You’ve cut your
fee for her and see her at odd hours, and look how she treats you!” An inner hysteric begins
shouting, “Oh, my God, she’s a borderline who’ll ruin your career! Danger! Danger!” Then my
various inner critics weigh in with their take on the subject: “Well, she’s probably right. You
probably did zone out on her. Why can’t you really be there for your clients? What kind of
therapist are you, anyway? Maybe you should go into some other line of work.”

Years ago, one of those parts would have taken over and I would have gone into heavy-duty
defensive mode – minimizing her feelings, taking a condescending tone of clinical wisdom to
subtly let her know that she must be mistaken. Or I might have apologized but not in a heartfelt
way, which would just have fueled her rage. Or I might have become one of my inner critics and
begun overzealous mea culpa, apologizing effusively, letting her know that what I did was
unforgivable.

But now, I quickly quiet these inner parts, asking them to step back and just let me listen to
what she’s saying. Whereas before I’d feel spacey, out of control, as if various aspects of Dick
Schwartz were being catapulted from one side of the room to the other, now I remain deeply
and solidly in my body – literally, embodied. I suddenly feel myself spontaneously shifting out or
that frozen place, relaxing, and opening myself up to her. And now I can sense the pain behind
her words, so I don’t have to meet the attack itself head on, or mollify it.

Instead, because I can see the little hurt child in there, I can talk to that child from my heart,
convey my sincere regret for the pain she feels. “I can see something happened in the way I was
with you last time that made you feel bad,” I say. “I don’t remember what happened, but I can
see it felt very hurtful and I’m sorry. I know I do have a tendency to drift off occasionally, but I’ll
keep a closer eye on it and take it more seriously.” She calms down immediately because she
knows I’m not trying to correct her, placate her, change her mind, or get her to see things my
way. The entire conversation shifts to another level, because she feels truly heard and seen. A
repair is made and we have the opportunity to work with the parts that felt so angry and hurt by
me.

I’m usually able to quickly calm those protectors of mine not just because this technique of
asking them to step back is so effective, but also because I’ve done other work to get my inner
parts to respond to my requests. I’ve become less affected by the rage of others because I’ve
spent time holding and healing some of the young, vulnerable, childlike parts of myself that
used to become so terrorized by people’s angry eruptions. Since I’m less easily hurt, my inner
defenders and critics have less to protect. I’ve also had lots of practice demonstrating to those
protective parts how much better things go when they let me – mySelf – lead.

In training programs, we’ve devised an exercise in which one person role plays a client who
provokes the therapist until a part takes over. Then the therapist finds and works with the part
and asks it to let his or her Self stay present even in the face of the provocation. The more my
inner family members have witnessed the power of my Self-leadership, in practice sessions and
in everyday life, the more they’ve become willing to step back and trust me to deal with
situations that they used to automatically take over.

In this process, I’ve tried to let my most disturbing clients become my best teachers. They’re my
tormentors – by tormenting they mentor me because they trigger key wounds and defenses
that I need to heal. Also, they present ample opportunities for me to see what happens when I
don’t take the bait and, instead, remain Self-led. In this age of highly technical therapies,
manualized methodologies, pharmaceutical propaganda, and, of course, the managed-caregenerated
atmosphere of therapy-lite, it’s hard to remember the healing potential of your
openhearted presence. And yet, patiently being with clients from the deepest core of ourselves
is the most important resource we have to offer. I’ve learned that if I fully trust the power of my
Self, I can also trust the power of my client’s Self. If I can show up with confidence, and
compassion, and curiosity, my client, eventually, will show up, too, and we can spend much of
our time together with a river of energy flowing between us. When that happens, we both heal.

Once you’ve attuned with your client, the session begins to flow, and there’s an almost
effortless quality to the work, as if something magical were unfolding almost by itself. I don’t
even think about what I’m going to say – the right words just come out, as if something were
speaking through me. Afterward, I’m full of energy, as if I’d been meditating for an hour rather
than doing hard, demanding, clinical work. In a sense, of course, I’ve been in a state of
meditation – a state of deep mindfulness, full-bodied attention, centered awareness, and inner
calm. And even after all these years, I still have the sense of being witness to something awe
inspiring, as if the client and I both were connected to something beyond us, much bigger than
we are.